Parent Technical Help

If you need help with a technical issue on the iPad, updating apps or iOS, paying a claim or other management issues, please use the form below or give us a call and we will contact you as soon as possible.

Monday-Friday
8:00am-4:00pm
830-643-5752

The Big 3

This is a great starting point. You have probably heard quite a bit about Canvas and SeeSaw. Teachers in PreK-2nd grade will be using SeeSaw to deliver daily material for daily assignments. Grades 3-12 will be using Canvas for this same purpose. Remember, Seesaw and Canvas are used to organize lessons, units, projects, but students will leave these two apps to complete the assignments. The third component of the Big 3 is learning about the iPad itself and how you can tailor it to your environment.

Navigating the iPad

Watch our help videos to setup the iPad and use its features to create the best possible tool for remote learning.

Canvas

Learn more about Canvas including both iPad and computer along with how to access from the parent portal.

SeeSaw

PreK-2nd grade parents can access help videos on SeeSaw and how you teacher will be delivering content.

Workflow Apps and Platforms

Once your child has accessed their assignments through Canvas or SeeSaw, they will also need to work outside of those platforms periodically in order to complete the assignments or projects. From grades PreK-12 the list of apps and programs the students use and possibly login to is quite long as you can imagine. The teacher of your child will know exactly how the students login and with what credentials. If you have any questions on this particular subject, please do not hesitate to reach out to your teacher. You can also use the information below under Contact Us if you still need help.

Contact Us

Contact Us

Need More Help?

If you don’t find what you are looking for here, need more help or just want to talk through a few things, please use the contact info below. It is helpful if you can try and pinpoint the correct track so we can get the correct person connected with you.

Technical Help
Do you need technical help with the iPad hardware or iOS? Examples would include cracked screen, not charging, app catalog, iOS updates, screen time, guided access, apple ID issues.

TECHNICAL HELP

Instructional Help
Need help with the instructional workflow? For example, understanding a particular app, monitoring student work or grades, where to find material in Canvas or SeeSaw?

INSTRUCTIONAL HELP

iPad Protection Plan

NBISD offers an iPad Protection Plan for NBISD parents. Normally, it is just offered to grades 6-12 since those grade levels are the only ones who take the devices home. However, with all grade levels having the option of remote learning, and the possibility of a class or campus abruptly going remote, we will be asking all NBISD students to take their iPads home at the end of each day.

With Plan Without Plan
First Repair Claim $0 $110 – $315
Second Repair Claim $50 $110 – $315
Stolen (Police Report) $50 $315
Lost $100 $315
SEE MORE – PURCHASE PROTECTION PLAN