If you need help with a technical issue on the iPad, updating apps or iOS, paying a claim or other management issues, please use the form below or give us a call and we will contact you as soon as possible.

Monday-Friday
8:00am-4:00pm
830-643-5752

This is a great starting point. You have probably heard quite a bit about Canvas and SeeSaw. Teachers in PreK-2nd grade will be using SeeSaw to deliver daily material for daily assignments. Grades 3-12 will be using Canvas for this same purpose. Remember, Seesaw and Canvas are used to organize lessons, units, projects, but students will leave these two apps to complete the assignments. The third component of the Big 3 is learning about the iPad itself and how you can tailor it to your environment.

Once your child has accessed their assignments through Canvas or SeeSaw, they will also need to work outside of those platforms periodically in order to complete the assignments or projects. From grades PreK-12 the list of apps and programs the students use and possibly login to is quite long as you can imagine. The teacher of your child will know exactly how the students login and with what credentials. If you have any questions on this particular subject, please do not hesitate to reach out to your teacher. You can also use the information below under Contact Us if you still need help.

Technical Help Do you need technical help with the iPad hardware or iOS? Examples would include cracked screen, not charging, app catalog, iOS updates, screen time, guided access, apple ID issues.

Instructional Help Need help with the instructional workflow? For example, understanding a particular app, monitoring student work or grades, where to find material in Canvas or SeeSaw?