Password Change

Secure Your Accounts

Google Products

Instructions on how to reset your GSuite login, which will also effect any applications you use to sign in with via Google single sign on, for example, Discovery Ed.

Computer, Canvas & Seesaw

Instructions on how to reset your password to login to an NBISD computer, Canvas or Seesaw. You will need to know your current password in order to change these.

All Other Accounts

To request a password change on any other platforms, your child needs to visit The Hub on their respective campus so we can validate their identity.

Contact Us

Parent Help Desk

Parents – If you need additional help with an issue on the iPad, an app or an educational account, please use the form below or give us a call and we will contact you as soon as possible. If we do not answer the phone, please leave a message.

For help with Ascender Parent Portal, please contact your campus directly.

830-643-5752
Monday-Friday
8:00am-4:00pm

iPad Protection Plan

NBISD offers an iPad Protection Plan for NBISD parents. Normally, it is just offered to grades 6-12 since those grade levels are the only ones who take the devices home. However, with all grade levels having the option of remote learning, and the possibility of a class or campus abruptly going remote, we will be asking all NBISD students to take their iPads home at the end of each day.

	With Plan	Without Plan
First Repair Claim	$0	$110 – $373
Second Repair Claim	$50	$110 – $373
Stolen (Police Report)	$50	$373
Lost	$100	$373

PURCHASE STUDENT PROTECTION PLAN

PURCHASE EMPLOYEE PROTECTION PLAN